How do I restore my HeirLight subscription after switching devices?

Go to Settings and tap Restore Purchase. HeirLight will automatically look for an existing subscription tied to your account. Tap View Plans to confirm your plan has been restored.

How do I know if my subscription was successfully restored?

Tap View Plans after restoring. Your current plan should be visible there if the restoration was successful.

What should I do if my subscription did not restore?

Tap Support in the app settings screen or submit a request at heirlight.com/en/support and our team will help you sort it out.

Who manages HeirLight subscriptions?

Subscriptions are managed directly through Apple or Google Play, depending on which device you use.

Will switching devices affect my HeirLight data?

No. Your HeirLight account and data are tied to your account, not your device. Restoring your subscription gives you full access again on your new device.

How to restore your subscription after switching devices

Switching devices should not interrupt your access. If you had an active HeirLight subscription, you can restore it in just a few steps. Subscriptions are managed through Apple or Google Play, so the process is simple and secure.

How to Restore Your Subscription

Tap the settings icon in the top right corner of the screen.
Tap Restore Purchase.
We will automatically look for an existing subscription tied to your account.
To confirm it worked, tap View Plans. Your current plan should be visible there.

If Your Subscription Did Not Restore

If your plan is not showing after following these steps, we are happy to help. You can reach us by tapping Support in the app settings screen, or by submitting a request at heirlight.com/en/support.